Refund Policy

Last updated October 26, 2026

We want ORQESTRA to be worth what you pay. Here's how trials, cancellations and refunds work.

Free trial

Every plan starts with a 14-day free trial. Cancel any time before it ends, in Billing, and you won't be charged. If you start your plan early, you're charged that day.

Cancelling

You can cancel any time in Billing. Your plan stops renewing and keeps working until the end of the period you've paid for. We don't charge cancellation fees.

Refunds

• Payments for a period that has started generally aren't refunded, including unused agent runs and unused time on monthly or yearly plans.
• If you were charged by mistake, charged twice, or charged after cancelling, write to support@orqestra.agency within 30 days and we'll refund it.
• If ORQESTRA was unavailable or didn't work as described for a meaningful part of your billing period, tell us and we'll make it right with a refund or credit.
• Forgot to cancel a yearly renewal? Write to us within 14 days of it. If you haven't used ORQESTRA since it renewed, we'll refund it.

Payments are sold through Link, Stripe's checkout, which is the merchant of record. Link's support can also help with charges and may issue refunds in some cases. Refunds go back to the original payment method, including any tax charged. Where consumer law gives you more rights, such as a cooling-off period, those apply.

Contact

Questions about a charge: support@orqestra.agency. Please include the email on your account and the date of the charge.